Free Accommodation: front desk hotel clerk Needed in Canada with Visa Sponsorship by Skimmerhorn Inn

Key Responsibilities:

• Guest Check-In/Check-Out: Efficiently process guest arrivals and departures, ensuring a smooth check-in and check-out experience.
• Reservations Management: Handle reservations via phone, email, and in-person, including modifications and cancellations.
• Customer Service: Provide friendly and professional service, addressing guest inquiries and resolving issues promptly.
• Billing and Payments: Process payments, issue invoices, and manage cash transactions accurately.
• Information and Assistance: Offer information about hotel services, local attractions, and transportation options to enhance guest experiences.
• Record Keeping: Maintain accurate records of guest information, room availability, and billing details.
• Collaboration: Work closely with housekeeping and maintenance staff to ensure rooms are ready and guest requests are fulfilled.
• Security Protocols: Adhere to hotel security and safety policies, including managing lost and found items.

Tasks

• Register arriving guests and assign rooms
• Provide information on hotel facilities and services
• Process guests’ departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Answer telephone and relay telephone calls and messages
• Provide customer service

Qualifications:

• Education: High school diploma or equivalent; additional education in hospitality is a plus.
• Experience: Previous experience in a customer service role, preferably in the hospitality industry.
• Skills: Strong communication and interpersonal skills; proficiency in computer systems and hotel management software.
• Attention to Detail: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Availability: Flexibility to work various shifts, including evenings, weekends, and holidays.