High Paying Job: retail store supervisor Job in Canada by Mac’s Convenience Store

Key Responsibilities:

• Team Leadership:
  • Supervise and motivate store staff to deliver high levels of customer service.
  • Conduct training and onboarding for new employees.
  • Schedule shifts and manage staffing levels to meet business needs.
• Customer Service:
  • Ensure a positive shopping experience by addressing customer inquiries, complaints, and feedback.
  • Promote a customer-focused environment, encouraging staff to engage with customers.
• Sales and Performance:
  • Monitor daily sales performance and assist in achieving sales goals.
  • Analyze sales data to identify trends and implement strategies for improvement.
  • Assist in visual merchandising and product placement to enhance sales.
• Inventory Management:
  • Oversee inventory control processes, including receiving, stocking, and replenishing merchandise.
  • Conduct regular stock audits to ensure accuracy and reduce shrinkage.
  • Coordinate with the Store Manager regarding ordering and restocking needs.
• Store Operations:
  • Maintain store cleanliness, organization, and compliance with health and safety regulations.
  • Assist in implementing store policies and procedures.
  • Monitor cash handling procedures and assist in financial reporting.
• Reporting and Administration:
  • Prepare daily, weekly, and monthly reports for management review.
  • Support the Store Manager in administrative tasks as needed.

Tasks

• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Authorize return of merchandise
• Establish work schedules
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Supervise and co-ordinate activities of workers

Qualifications:

• Education:
  • High school diploma or equivalent; associate or bachelor’s degree in business or related field preferred.
• Experience:
  • Minimum of 2 years of experience in retail, with at least 1 year in a supervisory role.
• Skills:
  • Strong leadership and interpersonal skills.
  • Excellent communication and customer service abilities.
  • Proficient in Microsoft Office and retail management software.
  • Ability to analyze sales data and generate reports.
• Physical Requirements:
  • Ability to lift and carry up to 50 pounds.
  • Must be able to stand for extended periods and perform tasks requiring manual dexterity.

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure