Front desk hotel clerk Needed to work in Canada by River View Hotel

Work setting

• Hotel, motel, resort

Key Responsibilities:

• Guest Check-In and Check-Out:
  • Greet guests upon arrival with a warm and welcoming demeanor.
  • Process check-ins and check-outs efficiently using the hotel’s property management system (PMS).
  • Verify guest information, process payments, and provide room keys.
• Reservations and Room Assignments:
  • Handle reservations by phone, email, or in person.
  • Assign rooms based on guest preferences and availability.
  • Make adjustments to reservations as needed.
• Customer Service:
  • Address guest inquiries, concerns, and requests promptly and professionally.
  • Provide information about hotel amenities, local attractions, and services.
  • Resolve guest complaints or issues, escalating to management when necessary.
• Administrative Duties:
  • Maintain accurate records of guest information and transactions.
  • Prepare and distribute reports as needed.
  • Handle cash and credit card transactions securely.
• Communication and Coordination:
  • Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure guest needs are met.
  • Relay important information to other team members and follow up on guest requests.
• Safety and Security:
  • Monitor hotel security and report any suspicious activity.
  • Ensure guest privacy and confidentiality are maintained.
  • Follow emergency procedures as required.

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Process guests’ departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Perform light housekeeping and cleaning duties

Experience and specialization

Computer and technology knowledge

• Word processing software
• Computerized bookkeeping system
• Spreadsheet
• Internet
• Opera

Additional information

Work conditions and physical capabilities

• Overtime required
• Standing for extended periods

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player

Qualifications:

• Education and Experience:
  • High school diploma or equivalent; some college education preferred.
  • Previous experience in hospitality or customer service is advantageous.
• Skills:
  • Strong interpersonal and communication skills.
  • Proficient in using computer systems and hotel property management software.
  • Ability to multitask and manage time effectively.
  • Excellent problem-solving abilities and attention to detail.
• Personal Attributes:
  • Professional appearance and demeanor.
  • Friendly, approachable, and positive attitude.
  • Ability to work flexible hours, including weekends and holidays.

Physical Requirements:

• Ability to stand or sit for extended periods.
• Ability to lift and carry up to [X] pounds.

Benefits:

• [List of benefits, e.g., health insurance, retirement plans, paid time off, employee discounts, etc.]