Motel manager Needed to work in Canada by Econo Logde Inn and Suites

Key Responsibilities:

1. Operational Management:
   • Oversee daily operations of the motel, including guest check-ins and check-outs, room assignments, and maintenance.
   • Ensure the motel is clean, well-maintained, and compliant with health and safety regulations.
   • Manage room inventory and pricing to maximize occupancy and revenue.
2. Guest Services:
   • Provide excellent customer service to guests, addressing inquiries, complaints, and requests promptly and professionally.
   • Handle reservations, cancellations, and modifications efficiently.
   • Ensure that guests have a positive experience and resolve any issues that arise during their stay.
3. Staff Management:
   • Recruit, train, and supervise motel staff, including front desk clerks, housekeeping, and maintenance personnel.
   • Create and manage staff schedules, ensuring adequate coverage during peak and off-peak times.
   • Evaluate staff performance and provide feedback, coaching, and disciplinary actions as needed.
4. Financial Management:
   • Develop and manage the motel budget, including monitoring expenses and revenue.
   • Handle cash and financial transactions accurately, including processing payments and managing daily reconciliations.
   • Prepare financial reports and analyze performance metrics to identify areas for improvement.
5. Marketing and Promotion:
   • Implement marketing strategies to attract and retain guests, including online and offline promotions.
   • Manage online presence and reputation, including maintaining the motel’s website and social media profiles.
   • Collaborate with travel agencies and other partners to drive bookings and increase visibility.
6. Maintenance and Compliance:
   • Oversee the maintenance and repair of the motel’s facilities and equipment, ensuring timely and cost-effective solutions.
   • Ensure compliance with local, state, and federal regulations, including health, safety, and licensing requirements.
   • Conduct regular inspections of the property to identify and address maintenance needs and safety hazards.
7. Customer Relations:
   • Develop and maintain positive relationships with guests, local businesses, and the community.
   • Gather and act on guest feedback to improve service quality and address any recurring issues.

Tasks

• Develop and implement policies and procedures for daily operations
• Supervise staff
• Conduct performance reviews
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Implement marketing activities
• Assist clients/guests with special needs
• Establish work schedules
• Organize and maintain inventory

Qualifications:

• Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree in Hospitality Management or Business Administration preferred.
• Experience: Proven experience in a management role within the hospitality industry is preferred, with experience in motel or hotel operations a plus.
• Skills:
  • Strong leadership and team management skills.
  • Excellent customer service and communication abilities.
  • Proficiency in financial management, including budgeting and reporting.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Familiarity with property management systems and reservation software.
• Certifications: Relevant certifications in hospitality management or property management may be beneficial.

Working Conditions:

• Work is performed in a motel environment, which may require standing for extended periods, working in various weather conditions, and handling physical tasks.
• May involve irregular hours, including evenings, weekends, and holidays, based on guest needs and operational requirements.