Sales supervisor – retail Needed in Canada by 2371751 Ontario Ltd

Work setting

• Retail business

Responsibilities:

1. Team Leadership and Management:
   • Supervising and guiding sales associates to achieve individual and team sales targets.
   • Providing training, coaching, and performance feedback to enhance sales skills and customer service capabilities.
2. Customer Service Excellence:
   • Ensuring a high level of customer satisfaction by greeting customers, assisting with inquiries, and resolving complaints promptly.
   • Monitoring customer interactions and providing guidance on effective sales techniques and product knowledge.
3. Sales and Revenue Generation:
   • Driving sales performance through effective product merchandising, upselling, and cross-selling strategies.
   • Analyzing sales reports and trends to identify opportunities for revenue growth and improvement.
4. Inventory and Stock Management:
   • Monitoring inventory levels, conducting regular stock checks, and ensuring accurate product availability on the sales floor.
   • Coordinating with the inventory control team to manage stock replenishment and reduce out-of-stock situations.
5. Operational Efficiency:
   • Overseeing daily store operations, including opening and closing procedures, cash handling, and POS system operations.
   • Enforcing store policies and procedures to maintain a safe, organized, and clean retail environment.
6. Promotions and Marketing:
   • Implementing promotional campaigns, displays, and events to drive foot traffic and increase sales.
   • Collaborating with the marketing team to execute marketing initiatives and effectively communicate promotions to customers.
7. Team Collaboration:
   • Collaborating with other departments such as marketing, purchasing, and logistics to ensure seamless operations and customer satisfaction.
   • Communicating sales goals, objectives, and strategies to the sales team and fostering a cohesive work environment.
8. Performance Analysis and Reporting:
   • Monitoring sales performance metrics, KPIs, and goals, and preparing regular sales reports for management review.
   • Providing insights and recommendations based on sales data to optimize sales strategies and operational efficiency.

Skills and Qualifications:

• Retail Experience: Proven experience in retail sales, with at least [number] years in a supervisory or leadership role.
• Leadership: Strong leadership skills with the ability to motivate, coach, and develop a team.
• Customer Focus: Dedication to providing exceptional customer service and building long-term customer relationships.
• Sales Acumen: Proficiency in sales techniques, product knowledge, and understanding of retail merchandising principles.
• Communication: Excellent verbal and written communication skills to interact effectively with customers, team members, and management.
• Organizational Skills: Ability to prioritize tasks, manage time efficiently, and handle multiple responsibilities in a fast-paced environment.
• Analytical Thinking: Strong analytical skills to interpret sales data, identify trends, and make data-driven decisions.
• Computer Literacy: Familiarity with POS systems, inventory management software, and Microsoft Office Suite.

Tasks

• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Supervise and co-ordinate activities of workers

Supervision

• 3-4 people
• Cashiers
• Retail salespersons and sales clerks

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Reliability
• Team player