Customer service clerk Needed to work in Canada by Rewari Group Ltd.

Key Responsibilities:

1. Customer Assistance:
   • Greet customers warmly and assist them with their needs, including answering questions and providing information about products or services.
   • Handle customer complaints and concerns in a professional manner, working to resolve issues promptly and effectively.
   • Process customer transactions accurately, including sales, returns, and exchanges.
2. Administrative Tasks:
   • Maintain accurate records of customer interactions and transactions.
   • Update customer information and database records as needed.
   • Prepare reports and documentation related to customer service activities.
3. Sales Support:
   • Promote and upsell products or services based on customer needs and preferences.
   • Assist with product selections and provide recommendations to enhance the customer experience.
   • Process orders and ensure timely fulfillment and delivery.
4. Communication:
   • Respond to customer inquiries via phone, email, and in-person interactions.
   • Provide clear and concise information to customers regarding policies, procedures, and product details.
   • Coordinate with other departments to resolve customer issues and ensure service continuity.
5. Problem-Solving:
   • Identify and address customer issues, escalating complex problems to supervisors when necessary.
   • Use problem-solving skills to address and resolve service challenges and improve customer satisfaction.
6. Inventory Management:
   • Monitor and manage inventory levels related to customer service functions, ensuring adequate stock for customer needs.
   • Assist with restocking and organizing products on the sales floor.
7. Compliance and Safety:
   • Follow company policies and procedures, including those related to customer service, data protection, and safety.
   • Ensure compliance with relevant laws and regulations related to customer transactions and interactions.

Tasks

• Answer written and oral inquiries
• Address customers’ complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Receive payments
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database

Additional information

Transportation/travel information

• Valid driver’s licence

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure
• Hand-eye co-ordination
• Repetitive tasks
• Walking

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Quick learner

Benefits

Other benefits

• Parking available

Qualifications:

• Education: High school diploma or equivalent preferred; agricultural or vocational training is a plus.
• Experience: Previous experience working on a farm or with agricultural machinery is advantageous.
• Skills:
  • Basic knowledge of farming practices and machinery operation.
  • Ability to perform manual labor and work in various weather conditions.
  • Good problem-solving skills and attention to detail.
• Certifications: Certification for operating specific machinery or equipment may be required or preferred.

Working Conditions:

• Work is performed outdoors in varying weather conditions, including rain, heat, and cold.
• Physical demands include lifting heavy objects, operating machinery, and standing for extended periods.
• May involve long hours, especially during peak seasons like planting and harvest.