Food service supervisor Needed in Canada by 2079644 ONTARIO INC. O/A POPEYES MAJORMACKENZI

Key Responsibilities:

1. Team Leadership: Supervise and coordinate the activities of food service staff, including scheduling shifts, assigning tasks, and providing training and guidance to ensure efficient operation.
2. Food Preparation and Service: Monitor food preparation methods, portion sizes, and presentation to ensure consistency and quality. Assist with food preparation during peak times and oversee food service stations.
3. Customer Service Excellence: Ensure exceptional customer service by greeting customers, addressing inquiries or complaints, and resolving issues promptly and courteously. Foster a customer-focused culture among staff.
4. Inventory Management: Monitor inventory levels of food, supplies, and ingredients. Place orders for replenishment as needed and ensure proper storage and rotation of perishable items.
5. Safety and Sanitation: Maintain cleanliness and sanitation standards in compliance with health regulations. Monitor food handling practices and kitchen cleanliness to prevent foodborne illnesses and ensure a safe working environment.
6. Financial Oversight: Monitor sales and expenses to ensure profitability and cost-control measures. Manage cash handling procedures, including reconciling daily sales and preparing deposits.
7. Training and Development: Train new employees on food preparation techniques, customer service standards, and safety procedures. Provide ongoing coaching and performance feedback to staff members.

Tasks

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Estimate ingredient and supplies required for meal preparation
• Ensure that food and service meet quality control standards
• Prepare budget and cost estimates
• Address customers’ complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Prepare food order summaries for chef
• Supervise and check assembly of trays
• Supervise and check delivery of food trolleys
• Establish work schedules

Qualifications:

• Proven experience in a food service supervisory role, preferably in a restaurant, cafeteria, or similar setting.
• Strong leadership skills with the ability to motivate and develop a team.
• Knowledge of food safety regulations and sanitation practices.
• Excellent communication and interpersonal skills.
• Ability to handle customer complaints and resolve conflicts effectively.
• Basic computer skills for inventory management and reporting purposes.

Working Conditions:

• Work primarily indoors in a food service environment, which may include standing for long periods and working in a fast-paced setting.
• Flexible hours, including evenings, weekends, and holidays based on operational needs.

Benefits:

• Competitive salary or hourly wage based on experience.
• Health insurance and retirement benefits.
• Paid vacation and sick leave.
• Opportunities for career advancement within the food service industry.

Additional information

Work conditions and physical capabilities

• Fast-paced environment