Free Accommodation: Hotel front desk clerk Needed in Canada by Ramada by Wyndham Quesnel – Schoolaredu
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Free Accommodation: Hotel front desk clerk Needed in Canada by Ramada by Wyndham Quesnel

Job In Canada

Free Accommodation: Hotel front desk clerk Needed in Canada by Ramada by Wyndham Quesnel

The Hotel Front Desk Clerk is responsible for managing the front desk operations of a hotel, ensuring that guests have a smooth and pleasant check-in and check-out experience. This role involves handling reservations, addressing guest inquiries and issues, and providing exceptional customer service while maintaining the hotel’s standards and policies.

Job details

  • Location: Quesnel, BC
  • Workplace informationOn site
  • Salary: 18.50 hourly / 40 hours per week
  • Day, Evening, Morning
  • Start date: Starts as soon as possible
  • vacancies1

Overview

Languages

English

Education

  • Secondary (high) school graduation certificate

Experience

1 to less than 7 months

On site

 Work must be completed at the physical location. There is no option to work remotely.

Key Responsibilities:

  1. Guest Services:
    • Greet guests warmly and provide a professional and friendly check-in and check-out process.
    • Assist guests with room assignments, upgrades, and special requests.
    • Handle guest inquiries, complaints, and issues promptly and effectively, ensuring guest satisfaction.
  2. Reservations and Bookings:
    • Process reservations, cancellations, and modifications accurately using the hotel’s reservation system.
    • Verify guest information, including booking details and payment methods.
    • Confirm and communicate reservation details with guests as needed.
  3. Front Desk Operations:
    • Manage the front desk area, ensuring it is clean, organized, and welcoming.
    • Handle cash and credit transactions, and ensure accurate billing and receipt issuance.
    • Maintain and update guest records, ensuring confidentiality and compliance with privacy policies.
  4. Communication and Coordination:
    • Communicate effectively with housekeeping, maintenance, and other hotel departments to address guest needs and ensure smooth operations.
    • Provide information about hotel amenities, local attractions, and transportation options.
  5. Administrative Duties:
    • Prepare daily reports, including occupancy statistics and guest feedback.
    • Assist with administrative tasks such as filing, handling correspondence, and processing guest requests.
    • Ensure adherence to hotel policies and procedures, including security protocols.
  6. Problem Solving:
    • Address and resolve guest issues or concerns with professionalism and courtesy.
    • Handle emergencies or unexpected situations according to hotel protocols and procedures.

Tasks

  • Register arriving guests and assign rooms
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Process guests’ departures, calculate charges and receive payments
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Provide customer service

Qualifications:

  • Education and Experience: High school diploma or equivalent required; previous experience in a customer service or hospitality role is preferred.
  • Skills: Excellent communication and interpersonal skills, strong problem-solving abilities, and a friendly, professional demeanor. Basic math skills and familiarity with reservation software are beneficial.
  • Technical Skills: Proficiency with computer systems, including hotel management software and Microsoft Office Suite.

Working Conditions:

  • Work in a hotel environment with varying shifts, including evenings, weekends, and holidays, based on guest needs and hotel operations.
  • Stand for extended periods and handle tasks that require attention to detail and accuracy.

Additional Information:

  • Uniform or dress code may be required as per hotel policy.
  • Opportunities for career advancement within the hospitality industry may be available.

Who can apply to this job?

The employer accepts applications from:

  • Canadian citizens and permanent or temporary residents of Canada.
  • Other candidates with or without a valid Canadian work permit.

How to apply

By email

jobsaramadainn@gmail.com

Advertised until

2024-09-13

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