Free Accommodation: Hotel front desk clerk Needed in Canada by Ramada by Wyndham Quesnel

Key Responsibilities:

1. Guest Services:
   • Greet guests warmly and provide a professional and friendly check-in and check-out process.
   • Assist guests with room assignments, upgrades, and special requests.
   • Handle guest inquiries, complaints, and issues promptly and effectively, ensuring guest satisfaction.
2. Reservations and Bookings:
   • Process reservations, cancellations, and modifications accurately using the hotel’s reservation system.
   • Verify guest information, including booking details and payment methods.
   • Confirm and communicate reservation details with guests as needed.
3. Front Desk Operations:
   • Manage the front desk area, ensuring it is clean, organized, and welcoming.
   • Handle cash and credit transactions, and ensure accurate billing and receipt issuance.
   • Maintain and update guest records, ensuring confidentiality and compliance with privacy policies.
4. Communication and Coordination:
   • Communicate effectively with housekeeping, maintenance, and other hotel departments to address guest needs and ensure smooth operations.
   • Provide information about hotel amenities, local attractions, and transportation options.
5. Administrative Duties:
   • Prepare daily reports, including occupancy statistics and guest feedback.
   • Assist with administrative tasks such as filing, handling correspondence, and processing guest requests.
   • Ensure adherence to hotel policies and procedures, including security protocols.
6. Problem Solving:
   • Address and resolve guest issues or concerns with professionalism and courtesy.
   • Handle emergencies or unexpected situations according to hotel protocols and procedures.

Tasks

• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Process guests’ departures, calculate charges and receive payments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Provide customer service

Qualifications:

• Education and Experience: High school diploma or equivalent required; previous experience in a customer service or hospitality role is preferred.
• Skills: Excellent communication and interpersonal skills, strong problem-solving abilities, and a friendly, professional demeanor. Basic math skills and familiarity with reservation software are beneficial.
• Technical Skills: Proficiency with computer systems, including hotel management software and Microsoft Office Suite.

Working Conditions:

• Work in a hotel environment with varying shifts, including evenings, weekends, and holidays, based on guest needs and hotel operations.
• Stand for extended periods and handle tasks that require attention to detail and accuracy.

Additional Information:

• Uniform or dress code may be required as per hotel policy.
• Opportunities for career advancement within the hospitality industry may be available.