Job In Canada
High Paying Job: hotel managing Job in Canada with Visa Sponsorship by BEST WESTERN PLUS
The hotel manager is responsible for overseeing all aspects of hotel operations, ensuring that the property runs smoothly, and providing exceptional service to guests. This role involves managing day-to-day activities, including staff supervision, guest services, budgeting, and maintaining high standards of cleanliness and safety. The hotel manager ensures that the hotel delivers a positive guest experience while maximizing profitability.
Job details
- Location: 830 ST DAVID ST NFergus, ONN1M 2L2
- Workplace informationOn site
- Salary: 27.10 hourly / 40 hours per week
- Day, Evening, Night, Shift, Morning
- Starts as soon as possible
- vacancies3
Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hotel, motel, resort
Key Responsibilities:
- Operations Management:
- Oversee daily operations of the hotel, ensuring smooth coordination between departments (front desk, housekeeping, food and beverage, maintenance, etc.).
- Ensure guest check-in/check-out processes are efficient and welcoming.
- Manage hotel reservations, room assignments, and occupancy rates to optimize revenue.
- Handle guest complaints and issues, providing timely and effective solutions to ensure satisfaction.
- Staff Supervision and Training:
- Supervise, motivate, and lead a team of hotel staff, including front desk employees, housekeepers, and maintenance workers.
- Develop training programs for new employees and provide ongoing training and development to enhance team performance.
- Conduct regular performance evaluations and provide feedback to improve employee performance and guest service standards.
- Schedule staff shifts, ensuring adequate coverage for all hotel areas and efficient operation.
- Guest Services:
- Ensure high standards of guest service are consistently maintained by all departments.
- Respond promptly to guest inquiries and requests, maintaining a high level of professionalism and hospitality.
- Monitor guest feedback through surveys, online reviews, and direct communication to improve service offerings.
- Address guest complaints or concerns promptly and professionally, ensuring satisfaction and maintaining the hotel’s reputation.
- Financial Management:
- Oversee budgeting and financial management for the hotel, ensuring profitability and efficient use of resources.
- Monitor room rates, occupancy levels, and sales performance to maximize revenue.
- Control costs and expenses, including labor costs, supplies, and maintenance.
- Prepare and review financial reports, ensuring they align with business goals and financial targets.
- Work with the sales and marketing team to develop pricing strategies and promotional offers.
- Facility Management:
- Ensure the hotel facility is well-maintained and that all areas (guest rooms, common areas, kitchen, etc.) are clean, safe, and meet health and safety standards.
- Oversee maintenance and repairs to ensure the property is in good condition and meets regulatory requirements.
- Monitor housekeeping operations to ensure rooms are clean, comfortable, and ready for guests.
- Coordinate with vendors and suppliers for the purchase and maintenance of hotel supplies, equipment, and amenities.
- Marketing and Sales:
- Work closely with the sales and marketing teams to promote the hotel and attract new business.
- Implement marketing strategies to drive bookings, including seasonal promotions, loyalty programs, and corporate contracts.
- Attend industry events, conferences, and networking opportunities to build relationships and increase hotel visibility.
- Monitor competitor hotels and market trends to stay ahead of industry changes and demands.
- Compliance and Safety:
- Ensure that the hotel complies with local laws and regulations, including health and safety codes, labor laws, and environmental standards.
- Ensure that staff are trained in safety protocols and emergency procedures, including evacuation plans and handling hazardous materials.
- Oversee security measures to ensure guest and employee safety, including surveillance systems, security personnel, and crisis management protocols.
Tasks
- Perform same duties as workers supervised
- Assist clients/guests with special needs
- Co-ordinate, assign and review work
- Hire and train staff in job duties, safety procedures and company policies
- Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
- Requisition materials and supplies
Supervision
- 16-20 people
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Large workload
- Overtime required
- Tight deadlines
- Work under pressure
Personal suitability
- Accurate
- Client focus
- Dependability
- Efficient interpersonal skills
- Flexibility
- Initiative
- Interpersonal awareness
- Judgement
- Organized
- Team player
Qualifications:
- Education and Experience:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred.
- At least 3-5 years of experience in hotel management or hospitality operations, with progressively increasing responsibility.
- Experience in managing staff, financial operations, and guest services in a hotel or resort environment.
- Skills:
- Strong leadership and team management skills, with the ability to motivate and guide staff.
- Excellent communication and interpersonal skills, with a customer-focused attitude.
- Strong organizational and time management skills to handle multiple tasks and meet deadlines.
- Knowledge of hotel management software (e.g., property management systems, reservation systems) and proficiency in Microsoft Office.
- Financial acumen, including the ability to manage budgets, forecasts, and financial reports.
- Problem-solving skills and the ability to handle guest concerns and operational challenges effectively.
- Physical Requirements:
- Ability to work long hours, including evenings, weekends, and holidays, as required by the hotel’s operations.
- Ability to move about the hotel property, including standing for extended periods and lifting objects when necessary.
Work Environment:
- Hotel managers work in a fast-paced environment, often in an office on the hotel property or on the floor with guests and staff.
- The position requires the ability to interact with staff and guests in a professional, courteous, and calm manner, especially during peak seasons or in emergency situations.
- Hotel managers are expected to ensure a high standard of cleanliness, comfort, and safety across the property, sometimes requiring physical oversight of various areas.
How to apply
By email
asdinhospitalityont@gmail.com
Advertised until
2024-12-26
