High Paying Job: hotel managing supervisor Job in Canada Needed by Holiday Inn Express & Suites Woodstock South 

Work setting

• Hotel, motel, resort

Key Responsibilities:

1. Supervise Hotel Staff: Oversee front desk agents, housekeeping, maintenance, and other staff, ensuring they perform their duties according to hotel standards.
2. Ensure Guest Satisfaction: Address and resolve guest inquiries, complaints, and requests promptly to ensure a positive guest experience.
3. Manage Reservations and Room Assignments: Assist in overseeing room assignments, check-ins, check-outs, and booking modifications as needed.
4. Coordinate with Department Heads: Work closely with housekeeping, food and beverage, maintenance, and other departments to ensure all operations align with guest needs and hotel standards.
5. Monitor Operational Standards: Implement and uphold high-quality service standards, monitor cleanliness, safety, and security throughout the property, and enforce company policies.
6. Assist with Staff Training and Scheduling: Conduct training sessions for new hires, help develop service skills among staff, and manage work schedules to ensure coverage.
7. Oversee Financial Transactions: Review guest billing and payments, handle cash or credit transactions, and assist in budget management.
8. Prepare Reports: Compile daily, weekly, and monthly reports on occupancy, guest feedback, and financial metrics for upper management review.

Tasks

• Assist clients/guests with special needs
• Co-ordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Judgement
• Organized
• Team player

Required Skills:

1. Leadership and Team Management: Ability to lead, motivate, and mentor a team to deliver excellent service.
2. Customer Service Skills: Exceptional communication and problem-solving skills to manage guest expectations and handle issues diplomatically.
3. Time Management: Ability to prioritize tasks, delegate responsibilities, and work under pressure to meet operational demands.
4. Organizational Skills: Strong attention to detail for maintaining standards in guest services and administrative duties.
5. Technical Skills: Familiarity with hotel management software (e.g., Opera, Fidelio) and proficiency with basic office software.

Qualifications:

• Education: A high school diploma is typically required; a degree in hospitality management, business, or a related field is often preferred.
• Experience: Prior experience in the hospitality industry, especially in a supervisory or management role.
• Certifications: Certifications like the Certified Hospitality Supervisor (CHS) can enhance career prospects.
• Knowledge of Hotel Operations: Understanding of different hotel departments and standard procedures.