Hotel clerk supervisor Needed in Canada by Baymont by Wyndham

Work setting

• Hotel, motel, resort

Key Responsibilities:

1. Supervise Front Desk Operations:
   • Manage and supervise the front desk staff, ensuring a smooth and efficient operation.
   • Schedule shifts, assign tasks, and monitor staff performance.
   • Ensure all front desk procedures (check-in, check-out, reservations) are executed accurately and promptly.
2. Customer Service:
   • Greet guests and assist with inquiries or issues in a professional and friendly manner.
   • Handle guest complaints and resolve issues promptly to maintain guest satisfaction.
   • Ensure the front desk team provides personalized services to guests, enhancing their experience.
3. Administrative Duties:
   • Maintain and update guest records, ensuring all information is accurate and up-to-date.
   • Oversee cash handling and ensure proper billing, including processing payments, refunds, and invoices.
   • Prepare and distribute daily reports, including guest arrivals, departures, and occupancy rates.
4. Training and Development:
   • Provide training to new front desk clerks and assist with ongoing development for existing team members.
   • Ensure staff understands hotel policies, procedures, and safety protocols.
5. Coordination with Other Departments:
   • Communicate with housekeeping, maintenance, and other hotel departments to ensure guest requests are met promptly.
   • Collaborate with the management team to implement improvements in service quality and operational efficiency.
6. Inventory and Supplies Management:
   • Monitor front desk supplies (stationery, forms, etc.) and ensure stock levels are maintained.
   • Order supplies as needed and manage the front desk’s inventory.
7. Compliance and Standards:
   • Ensure compliance with health and safety regulations.
   • Monitor the appearance and cleanliness of the front desk area, ensuring it meets the hotel’s standards.
8. Emergency Procedures:
   • Be knowledgeable about emergency procedures (fire, evacuation, etc.) and ensure staff is trained and prepared to handle situations.
   • Act as a point of contact for guests and staff in case of emergencies.

Tasks

• Assist clients/guests with special needs
• Co-ordinate, assign and review work
• Hire and train staff in job duties, safety procedures and company policies
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery

Supervision

• 1 to 2 people
• 3-4 people
• Staff in various areas of responsibility

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Team player

Skills and Qualifications:

• Education: High school diploma or equivalent; a degree in hospitality management or related field is preferred.
• Experience: At least 2-3 years of experience in hotel front desk operations, with at least 1 year in a supervisory role.
• Skills:
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to handle guest complaints and provide resolutions effectively.
  • Proficient in hotel management software (e.g., Opera, Fidelio) and Microsoft Office.
  • Organizational and multitasking skills.
  • Knowledge of safety protocols and emergency procedures.

Physical Requirements:

• Ability to stand or sit for long periods of time.
• Ability to lift up to 25 pounds (e.g., supplies, packages).

Working Hours:

• Hotel Clerks often work in shifts, including evenings, weekends, and holidays, to ensure 24-hour operation.