Hotel front desk clerk Needed to work in Canada by A Banff Boutique Inn 

Work setting

• Staff accommodation available
• Hotel, motel, resort

Key Responsibilities:

1. Guest Check-In and Check-Out:
   • Greet guests warmly and assist with check-in and check-out procedures in a professional and efficient manner.
   • Verify guest information, process payments, and issue room keys.
   • Handle special requests and accommodate guest preferences to ensure a positive stay.
2. Reservation Management:
   • Manage room reservations, including booking, modifying, and canceling reservations as needed.
   • Ensure that room availability and rates are accurately reflected in the hotel’s reservation system.
   • Coordinate with housekeeping and other departments to ensure rooms are prepared and ready for incoming guests.
3. Customer Service:
   • Respond promptly to guest inquiries and requests, providing information about hotel services, amenities, and local attractions.
   • Address and resolve guest complaints or issues with empathy and professionalism.
   • Maintain a high standard of service to ensure guest satisfaction and repeat business.
4. Administrative Duties:
   • Maintain accurate records of guest stays, transactions, and billing information.
   • Prepare and process guest invoices, and handle cash and credit card transactions securely.
   • Perform administrative tasks such as filing, data entry, and updating guest information in the system.
5. Communication and Coordination:
   • Communicate effectively with other hotel departments to coordinate guest services and resolve any issues.
   • Provide information and assistance to guests regarding hotel policies, procedures, and services.
   • Relay important information to guests about hotel events, amenities, or changes in services.
6. Security and Safety:
   • Monitor hotel security and safety, including locking doors and securing guest information.
   • Report any suspicious activity or safety concerns to the appropriate authorities or hotel management.
   • Ensure that guest privacy and confidentiality are maintained at all times.
7. Maintaining Lobby Area:
   • Keep the front desk and lobby area clean, organized, and welcoming for guests.
   • Ensure that promotional materials, brochures, and informational guides are up-to-date and readily available.

Tasks

• Register arriving guests and assign rooms
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests’ departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Word processing software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Internet

Additional information

Transportation/travel information

• Public transportation is available

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Initiative
• Outgoing

Benefits

Other benefits

• Free parking available
• Learning/training paid by employer
• On-site housing options
• Team building opportunities

Qualifications:

• Education and Experience: High school diploma or equivalent required; prior experience in a customer service or hospitality role is preferred. Additional training in hospitality management or front desk operations is a plus.
• Skills: Excellent communication and interpersonal skills, strong problem-solving abilities, and proficiency in using hotel reservation and management software. Ability to handle multiple tasks simultaneously and maintain a positive attitude.
• Certifications: Certification in hospitality management or customer service may be beneficial but is not always required.

Physical Requirements:

• Ability to stand or sit for extended periods, and perform tasks such as lifting and carrying items when needed.
• Comfort with working in a fast-paced environment, including evenings, weekends, and holidays.

Working Conditions:

• Work is performed at the front desk of a hotel, which may involve varying shifts depending on hotel needs.
• The role may require interaction with guests from diverse backgrounds and handling a variety of requests and situations.

Additional Information:

• Uniform or dress code may be required as per hotel policy.
• Opportunities for career advancement within the hotel or hospitality industry may be available.