Retail store supervisor Needed to work in Canada by Reena Fabric Saree Centre Ltd

Work setting

• Relocation costs covered by employer
• Willing to relocate

Key Responsibilities:

1. Store Operations:
   • Oversee and manage daily store operations, including opening and closing procedures, cash handling, and store cleanliness.
   • Ensure that the store is adequately stocked, organized, and visually appealing according to company standards.
   • Monitor and manage store inventory levels, including receiving and restocking merchandise.
2. Customer Service:
   • Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring a positive shopping experience.
   • Train and support staff in customer service best practices and sales techniques.
   • Implement strategies to enhance customer satisfaction and retention.
3. Staff Management:
   • Supervise, motivate, and lead store staff, including sales associates, cashiers, and stock clerks.
   • Schedule and assign tasks to ensure efficient store operations and adequate coverage during peak times.
   • Conduct performance evaluations, provide feedback, and address any staff issues or conflicts.
4. Sales and Marketing:
   • Drive sales by implementing promotional activities, sales strategies, and visual merchandising techniques.
   • Monitor sales performance, set sales goals, and work with staff to achieve targets.
   • Analyze sales data and customer trends to identify opportunities for increasing store revenue.
5. Inventory Management:
   • Conduct regular inventory checks and audits to ensure accuracy and minimize shrinkage.
   • Manage inventory levels, including ordering, receiving, and returning merchandise as needed.
   • Ensure proper handling and storage of products to maintain quality and prevent damage.
6. Compliance and Safety:
   • Ensure that store operations comply with company policies, procedures, and legal regulations.
   • Implement and enforce health and safety standards to ensure a safe working environment for staff and customers.
   • Handle cash and financial transactions accurately and securely, following company protocols.
7. Reporting and Administration:
   • Prepare and submit reports on sales, inventory, staff performance, and other key metrics to store management.
   • Maintain accurate records of transactions, staff schedules, and store operations.
   • Assist in managing store budgets and controlling expenses to meet financial goals.

Tasks

• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Supervise and co-ordinate activities of workers

Supervision

• 1 to 2 people
• 3-4 people

Additional information

Personal suitability

• Flexibility
• Reliability
• Team player

Qualifications:

• Education and Experience: High school diploma or equivalent required; a degree in business, retail management, or a related field is preferred. Previous experience in retail management or supervisory roles is highly desirable.
• Skills: Strong leadership and interpersonal skills, excellent customer service abilities, and proficiency in sales and inventory management. Ability to analyze sales data and make informed decisions.
• Certifications: Relevant certifications in retail management or customer service may be beneficial but are not always required.

Physical Requirements:

• Ability to stand for extended periods and perform physical tasks, including lifting and moving merchandise.
• Comfort with working in a retail environment, which may involve varied shifts, including evenings, weekends, and holidays.

Working Conditions:

• Work is performed in a retail store setting, which may involve exposure to various environmental factors such as noise and fluctuating temperatures.
• The role may require occasional travel for training or store meetings.

Additional Information:

• Uniform or dress code may be required as per store policy.
• Opportunities for career advancement within the retail organization or management track may be available.